ATX Alerts

Support

Help with ATX Alerts

For app issues, general feedback, privacy questions, or feature suggestions, email atxalerts@nexceed.com.

An alert appears late or is missing

ATX Alerts presents information obtained from public sources. Availability, timing, location detail, and accuracy depend on those sources and may change or be delayed. Always follow official emergency instructions rather than relying on the app.

Notifications are not appearing

Confirm that your neighborhood or road is selected and that notifications are on in ATX Alerts and your device settings. Focus modes, internet access, and battery-saving settings may also affect delivery.

Finding or changing your neighborhood

Open Settings and choose Neighborhoods. You can select one manually or use Find my neighborhood. When you choose the location feature, the app compares your current location with downloaded neighborhood boundaries on your device; Nexceed does not receive or store that location.

Managing or canceling Premium

Open Settings and choose Manage or cancel subscription, or open Account and select the same option. ATX Alerts will open your Apple App Store or Google Play subscription settings. Canceling stops future renewal, and Premium remains available through the period you already paid for. Deleting your ATX Alerts account or uninstalling the app does not cancel a store subscription.

Deleting your account

Open Settings, choose Account, and select Delete account. If you cannot access the app, email atxalerts@nexceed.com from the email address associated with your account and use the subject “Delete my ATX Alerts account.” We may ask you to verify that you own the account before processing an emailed request.

When deletion is processed, we delete your ATX Alerts sign-in account, saved alert settings, push tokens and notification-routing records, complimentary-access and billing-status records, and the related RevenueCat customer record. Public incident data is not tied to your account and is normally retained for about 14 days. We may retain support correspondence and records that we are legally required to keep for as long as reasonably necessary. Deleting your account does not cancel an Apple App Store or Google Play subscription, so cancel it separately if you do not want it to renew.

What to include in a support email

Please include your device type, operating-system version, ATX Alerts app version, selected neighborhood or road, and a short description of what happened. If reporting a specific alert, include its approximate time and displayed location when available.

Emergency information

ATX Alerts is not an emergency service and does not generate or verify emergency data. In an emergency, call 911 and follow instructions from public authorities.

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